Refund Policy
Last updated: 10 September 2026
Horizon Health Solutions Pty Ltd offers a 30-day money-back guarantee on GymBeans software subscriptions.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to new subscriptions and renewals.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. Request one at paddle.net using the email address on your order, or email us at support@gymbeans.app and we will arrange it for you.
Timing
Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank. Cancelling a subscription stops future renewals; access continues until the end of the period you have paid for.
Payments your gym takes from its own clients
This policy covers GymBeans software subscriptions only. Membership, session and package payments a business collects from its own clients through GymBeans are governed by that business's own refund and cancellation terms, and must be requested from that business directly.
Statutory rights
Nothing in this policy limits any rights you have under the Australian Consumer Law or other applicable consumer protection law.